Shipments to EU, USA and Asia working normally. For other areas/countries, please contact us before ordering.

Showroom and Pick-up Point


Try before you buy

We offer you the best in effect pedals, as well as top-quality Finnish guitars and boutique amplifiers. All products can be tried out.


When professional service is required

We will help you to find your sound.


Get your equipment today

You can pick up your webshop orders on the same day, or when you happen to be nearby.

Showroom and Pick-up Point FAQ

What are the showroom’s opening hours, and where is it located?

  • Opening hours: Showroom is open on appointment, please let us know beforehand that you are coming and we'll book you an appointment.
  • Address: - Kiuaskuja 8 C, 02770 (Finland). Our phone number is +358 50 3031 232

What payment methods do you accept?

  • Cash payments - You can pay in cash for your purchases.
  • Card payments - We also accept Debit cards, as well as Visa and Mastercard.

What are your policies on warranties and returns?

  • Warranty - When buying direct from our showroom, Custom Sounds’ standard warranty policy applies. We offer a 3-year warranty on all our new products. Preowned/used equipment comes with a 60-day warranty. Our 3-year warranty does not apply to strings and amplifier tubes.
  • Satisfaction guarantee- Custom Sounds offers you a 14-day satisfaction guarantee on all webshop and showroom products. Should you find that your new effect doesn’t work in the desired way with your set-up, you can exchange it for a different product or return it for a refund. If you return the piece of equipment in mint condition, you will get a full refund. If the returned unit is marked, we will give you a partial refund subject to the actual condition of the product.

Which products can be tested at our showroom?

  • Our whole product range - You can give any product in our warehouse a spin. If you want to make absolutely sure a certain piece of gear is in stock, you can give us a call beforehand. But rest assured, we will come up with plenty of interesting alternatives you haven’t even thought of before, in any case!

Can I bring along my own guitar, effect pedal or amp?

  • Of course you can! - Thanks to our satisfaction guarantee you could buy a product, and then try it out at your place with your own equipment. But should you want to do a shoot-out between different products – or if you’re looking for a suitable amp – it surely is more convenient to bring along your guitar and/or amp to our showroom.